C_C4H56I_34: SAP Service Cloud - Implementation Consultant

Exam Code: C_C4H56I_34

Exam Full Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Description

The "SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2" certification exam validates that you possess the SAP Service Cloud Version 2 fundamentals and core knowledge required of the consultant profile. This certification proves that you have an overall understanding and in‐depth skills to participate as a member of project team with a focus on setting up , implementing and using SAP Service Cloud Version 2 in a mentored role.

SAP Service Cloud Version 2 Implementation Consultant Certification Details:

Exam Name	SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Exam Code	C_C4H56I_34
Level	Associate
Exam Price	$543 (USD)
Duration	180 mins
Number of Questions	80
Passing Score	71%
Schedule Exam	SAP Learning
Sample Questions	SAP C_C4H56I_34 Certification Exam Sample Question
Recommended Practice	SAP Service Cloud Version 2 - Implementation Consultant Certification Practice Test

SAP C_C4H56I_34 Exam Syllabus Topics:

Master Data Set up master data regarding Account, Contact, Product, Organization and employees	11% - 20% C4H47I (LSC content only)
Cases Configuration Document Types, Party Role, Status Schema and Business Flows	11% - 20% C4H56I (learning.sap.com)
Communication Channels Configuration the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios	11% - 20% C4H56I (learning.sap.com)
Personalization and Extensibility Manage the Personalization, Extension fields, Validations and Determinations	11% - 20% C4H56I (learning.sap.com)
Service Elements Configuration SLA, Categories and Case Routing	11% - 20% C4H56I (learning.sap.com)
Basic Setup Enable the system through Activation of Services to be able to make the system SSC V2.0 ready for implementation	<= 10% C4H56I (learning.sap.com)
User Management Manage the creation of User and business roles including authorization	<= 10% C4H56I (learning.sap.com)
Service Objects Set up the service objects Registered Products, Installed Base and Warranty	<= 10% C4H56I (learning.sap.com)

Reference Books

C4H56I (learning.sap.com)

General Information

Exam Preparation

All SAP consultant certifications are available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be chosen and booked individually.

Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.

Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.